To All Employees,


Sensitive Customer information is defined as a record containing a customer's name, address, or telephone number, in conjunction with the customer's social security number, driver's license number, account number, credit or debit card number, or any personal identification number or password that would permit access to the customer's account.  A sensitive customer information record can be in the form of paper, electronic, or other forms, maintained by or on behalf of the Bank. 


Pacific Premier Bank is committed to protecting sensitive customer information with the highest degree of security and confidentiality.  Sensitive Customer information is placed inside desks, file cabinets, and the like when not in use for very short periods of time.  When Sensitive Customer information is not in use, or at the end of each business day, Customer information MUST be placed in secure locations.  A secure location is a locked office or locked drawer.   Periodic sweeps of work areas are conducted on a regular basis by security staff or the CISO designee to verify adherence to the policy.  Violations will be brought to the attention of the respective supervisors for appropriate follow-up action.


Please take a moment now to review your work area; desks, cubicles, offices, and all public areas. These areas should be organized and free of unnecessary clutter.  If you have recently printed sensitive materials, please be sure to pick those materials from the copier/printer as soon as you print them.  Managers, please ensure your staff (including temp employees and contractors) adhere to this policy. 


We truly appreciate your efforts adhering to this Bank policy. If you should have any questions or need any additional information, please contact the Information Technology Security department.

As computing power increases and cyber threats multiply,

we'll see big changes...some very soon, others down the road.

What's Next

The end of passwords

> The average employee has 191 passwords, and 80% of breaches are the result of stolen passwords. Your phone’s biometrics — particularly face scans —  will replace passwords, allowing you to more securely access email, bank accounts, websites, and apps.

More control of your personal information

> Apple is about to give users more choices in how apps like Facebook and WhatsApp treat their personal information. And Congress may eventually enact privacy laws similar to those in Europe that allow anyone to be “forgotten” by search engines.

Streaming video crackdown

> This year, another 27% of cable TV users will switch to streaming apps like Netflix and HBO Max. Those networks aren't profitable yet, so some streaming networks will merge and raise rates, and most will follow Netflix, which has announced a crackdown on users who share passwords.

Massive computing power comes home

> “Quantum computing,” with computers that deliver far more power than today’s home PCs, will eventually deliver supercomputing to the home. The size of hard drives will also increase dramatically: a Japanese company has just unveiled an 80 terabyte drive, which is enough to store four million hours of movies.

Smarter watches, earbuds, and glasses

> Smartwatches and earbuds will add important functionality, monitoring blood sugar, sleep patterns, blood pressure, and heart health. New computerized eyeglasses will display turn-by-turn directions and view information about nearby restaurants and stores as you move.

5G wireless begins to deliver

> Super-fast wireless internet will allow vehicles to communicate, adjusting to approaching traffic conditions, and reducing the number of auto accidents. 5G will also replace your home Wi-Fi, securely tying together smart appliances and apps, allowing you to work from home much more securely.

The rise of "zero trust"

> Many organizations will use technology to limit the types of websites, apps, files, and emails that employees can access online. This “zero trust” approach is a response to today’s fastest-growing cybersecurity problem: ransomware, where crooks lock computers and networks so the owners can’t access information. A ransomware attack occurs every 14 seconds.  

Click the thumbnail image to download and print this article. 

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Cyber Headlines

> Chinese hackers have gained access to as many as 250,000 Microsoft Exchange email server accounts used by governments, hospitals, schools, and corporations across the US. While this is a serious cyber breach, it does not involve consumer versions of Word, Excel, PowerPoint, and Outlook

> T-Mobile is about to begin tracking its customers’ web browsing and app usage habits in order to serve up targeted advertising unless the customer opts out. The company says it will not be able to identify individual customers’ habits, but ZDNet says privacy advocates disagree.

> Working with states, the FTC has shut down a fraudulent robocall operation that requested donations to help firefighters, veterans, and children. The crooks placed over 1.3 billion automated calls and collected $110 million in donations. Some victims were called 500 times, twice an hour. Only .01% of the money collected was distributed to charities. 

> What’s the future of social media? Perhaps it’s virtual reality, as in the 3-D headsets used in online gaming. Facebook has 10,000 employees working on VR. TheVerge says that accounts for about 1 in 5 Facebook employees.

Answers to your cybersafety questions

I often get emails that look fake or do not look trustworthy. I usually delete without opening the email but sometimes I open to check to see if it is a valid sender. Can my account get hacked by just opening a fake email or only if I follow a link?

You should be OK just viewing a suspicious email, as long as you don’t click on a link or download an attachment. Whenever in doubt, report the email using the Pacific Premier Bank Phishing Email Alert Button located in Outlook.   

If you never use public Wi-Fi, is it still a good idea to use VPN? 

You never use public Wi-Fi, Margaret? Smart! A VPN prevents anyone from tracking what you do on the internet or seeing where your computer is located. So, you get better privacy when using a VPN. 

Is there a way to get rid of something on the internet completely? 

Generally in the US, once something is posted to the internet, it’s there forever. Companies that claim to fix someone’s negative online reputation do it by posting lots of positive things designed to push the bad stuff further on down search engine results.

The Pacific Premier Cybersecurity Team is dedicated to keeping you and your family safe online.

If you think you've clicked on a phishing email, please report it using the Pacific Premier Bank Phishing Email Alert Button located in Outlook. 


If you receive an urgent text message or received a suspicious voice mail, send an email to right away so we can check it out.

Have a cybersecurity question? Let us know!

One last thing...

Aware Force Cybersecurity News • March 2021 b • Edition #116

Cyber cartoon © 2021

Original content © 2021 Aware Force LLC

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